1. Task Definition

1.1 Define the information problem

1.2 Identify information needed

2. Information Seeking Strategies

2.1 Determine all possible sources

2.2 Select the best sources

3. Location and Access

3.1 Locate sources (intellectually and physically)

3.2 Find information within sources

4. Use of Information

4.1 Engage (e.g., read, hear, view, touch)

4.2 Extract relevant information

5. Synthesis

5.1 Organize from multiple sources

5.2 Present the information

6. Evaluation

6.1 Judge the product (effectiveness)

6.2 Judge the process (efficiency)